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Welcome to The Willows Medical Practice (Hainault)

Our vision statement

W = Wellbeing

I = Innovation

L = Learning

L = Leadership

O = Organise & Optimise

W = Working Together

S = Safety & Standards 


Important information:  If you have a cough, or fever, shortness of breath or the loss of taste and smell, stay indoors and call NHS 111.  In view of the Coronavirus outbreak we are unable to allow appointments to be booked on line for the time being.  This service will resume as soon as possible

For the time being we are asking that you do not visit the surgery to collect prescriptions or sick notes.  All prescriptions will be sent to Lloyds Manford Way, or your nominated pharmacy via ETP.  Sick notes will be posted to you.  Anyone coming to the surgery at the request of their GP MUST wear a face covering to be allowed into the doctors consulting room.  All patients need to report to the receptionist as usual.  Thank you for your co-operation.

During these tough times please do not ignore the signs of domestic abuse.  Please speak to one of our team if you are worried about your safety at home

We have a new patient online service to book appointments and order repeat prescriptions. To use this service you will need to re-register via the links below:

Please note when you register you will be provided with a New User ID and Password to log into the new service. Please follow the instructions carefully to register.  Once registered please allow 3 working days before using the service.  Ordering repeat medication will be possible but due to Covid - 19 outbreak we are still unable to have online booking for appointments.

Please note: The new service will not accept registration from patients under the age of 16y. Each individual patient must register with their own email address and mobile number. When registering you may be asked to provide ID at the practice.  However, if you previously used the Microtest online service you WILL NOT be required to do this.  It is important that you answer NO to the question 'have you received a letter from your practice'



 Want to join the PPG and help to make a difference? Speak to the reception staff for more information.


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

GDP Download our Privacy Statement

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 06/08/2020)

Contact Details

The Willows Medical Practice

Contact Telephone

02085 015051
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