The Willows Medical Practice

Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DF | T: 02085 015051 | E:


Welcome to The Willows Medical Practice

Our Practice Ethos is to strive to deliver high quality, compassionate care and to put our patients first.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as online electronic consultation, order a repeat prescription, book or cancel an appointment.

Carers Week 10-16 June 2024


What is Carers Week?

 Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK. It also helps people who don’t think of themselves as having caring responsibilities to identify as carers and access much-needed support.

The campaign is brought to life by thousands of individuals and organisations who come together to provide support for carers, run activities, highlight the vital role carers play in our communities and draw attention to just how important caring is.

This year the theme is ‘Putting Carers on the Map’ highlighting the invaluable contributions of carers across the UK and ensuring their voices are heard loud and clear. Together we want to help increase the visibility of the carers among politicians, employers and throughout our communities. And by raising awareness we hope they will better recognise the challenges unpaid carers face and help them access the support they deserve.

For more information please visit:

Accurx Patient Triage

Online Electronic Consultation Service

The surgery offers an electronic consultation service which enables you to submit a query to a doctor and expect a response within 48 working hours. You can attach photos as well using this process if it is relevant to your concern.

Submit Electronic consultation or

Please click on the following link:

Note: Please service operation hours may vary during weekend and bank holidays.

Opening Times

Please select a site

Register for Online Services

Our practice now offers a wide range of services through our website, register to gain access

Please help us during these very busy times

We have seen a significant increase in the number of patients contacting us for some help.

We are trying our best to get to everyone as soon as we can and we are working hard to keep everyone safe by prioritizing our work, dealing with the most urgent issues first.

We still strongly encourage you to get in contact with us if you have any of the symptoms the NHS has advertised are of concern. Please make use of the NHS website to look up your symptoms and contact us if it advises you to do so.


Have Your Say

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Join our patient participation group to get involved.

Where to go when the practice is closed

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Find other medical services in our area

NHS A-Z Conditions

Live Well


Have you got the NHS App?

24/7, wherever you are, the app lets you conveniently order repeat prescriptions, view your GP medical record, and quickly check symptoms.

You can also book, cancel and track appointments at your GP surgery with ease. And access to NHS 111 online means no more wondering if you need urgent attention.

It’s free and owned by the NHS so you know your personal data is always secure. You can find it in in Google and Apple app stores.

Your NHS, your way. Download the NHS App.

Download the NHS App on the Apple app store.

Download the NHS App on the Google Play store.

Keep up to date with the latest practice news


Download the latest newsletter January 2024 PPG Newsletter

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