The Willows Medical Practice

Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DF | T: 02085 015051 | E:


Safe Surgeries

Safe Surgeries

Please Click here for further information regading Safe Surgeries

Welcome to The Willows Medical Practice

Our Practice Ethos is to strive to deliver high quality, compassionate care and to put our patients first.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as online electronic consultation, order a repeat prescription, book or cancel an appointment.


Please we offer SAME DAY APPOINTMENT which may include Face to Face, Telephone and Online Triage. You do not have to come to surgery as appointments can be made by calling our dedicated appointments line.

Patients are registered with a Named GP at the practice, but you can choose any clinician on the day you wish to see if they are available. We will always try to allocate your chosen clinician, but you may have to see another clinician if nature of your illness is urgent.


Accurx Patient Triage

Online Electronic Consultation Service

The surgery offers an electronic consultation service which enables you to submit a query to a doctor and expect a response within 48 working hours. You can attach photos as well using this process if it is relevant to your concern.

Submit Electronic consultation or

Please click on the following link:

Note: Please service operation hours may vary during weekend and bank holidays.

Opening Times

Please select a site

Register for Online Services

Our practice now offers a wide range of services through our website, register to gain access

Please help us during these very busy times

We have seen a significant increase in the number of patients contacting us for some help.

We are trying our best to get to everyone as soon as we can and we are working hard to keep everyone safe by prioritizing our work, dealing with the most urgent issues first.

We still strongly encourage you to get in contact with us if you have any of the symptoms the NHS has advertised are of concern. Please make use of the NHS website to look up your symptoms and contact us if it advises you to do so.


Have Your Say

a group of people sitting at a table using a laptop

Join our patient participation group to get involved.

Where to go when the practice is closed

a person looking at a map

Find other medical services in our area

NHS A-Z Conditions

Live Well


Have you got the NHS App?

24/7, wherever you are, the app lets you conveniently order repeat prescriptions, view your GP medical record, and quickly check symptoms.

You can also book, cancel and track appointments at your GP surgery with ease. And access to NHS 111 online means no more wondering if you need urgent attention.

It’s free and owned by the NHS so you know your personal data is always secure. You can find it in in Google and Apple app stores.

Your NHS, your way. Download the NHS App.

Download the NHS App on the Apple app store.

Download the NHS App on the Google Play store.

Keep up to date with the latest practice news


Download the latest newsletter January 2024 PPG Newsletter

To receive future editions of the newsletter straight to your inbox sign up below.

This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.