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Have Your Say

Welcome to The Willows Medical Practice (Hainault)

Our Practice Ethos is to strive to deliver high quality, compassionate care and to put our patients first

On occasion we will use our text messaging service to provide information to patients.  We can also use this to obtain health information from you.  If you receive a text message claiming to be from the practice please feel confident in answering.  We would never ask anything other than basic information i.e. 'do you smoke' or 'do you drink alcohol'.  If you are in any doubt, please feel free to call us for confirmation. 

Important notice

If you are suffering symptoms that could be Covid-19 the doctors will not offer a face to face appointment without a negative PCR test.  Lateral Flow tests are not sufficient.

Dear Willows Patients

Below are details of how NHS data handling is changing on 1st September 2021. 
You will be automatically opted in, if you wish to opt out please complete the form to that effect.

Click to view:


Covid-19 vaccines 

We urge everyone eligible who has not yet had their first vaccine to book on the national booking system or call 119. 

If you have had your first vaccine, please make sure you have your second vaccine to ensure maximum protection. 

If you have specific concerns about taking the vaccine and would like to talk to a health professional please contact your GP. 

There is comprehensive information, guidance, and answers to questions, including vaccination information for pregnant women, frontline health and social care staff and carers at COVID-19 Vaccination programme | East London Health & Care Partnership ( 

Getting the help you need 

Some consultations are over the phone and via video but we will assess your situation and invite you into the practice if needed. 

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.   

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms. 

Please remember that 999 and A&E are for emergencies.  

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules  

Blood Testing

 King George Hospital and Queens Hospital no longer provide a phlebotomy service either at the hospitals or here at the Health Centre. This is the case for all General Practitioners.

General practice is not commissioned to offer a phlebotomy service but for the benefit of our patients we decided to provide appointments 2 days per week and this is provided by our Health Care Assistants. We can only do this at the cost of other routine appointments and we only have the capacity to offer just the 2 days.

NELFT have taken the contract to provide Phlebotomy services and their web site shows the clinics available and you can book direct with them via this site.  There will be a clinic within the Health Centre here in Manford Way 5 days per week.

We have a new patient online service to book appointments and order repeat prescriptions. To use this service you will need to re-register via the links below:

Please note when you register you will be provided with a New User ID and Password to log into the new service. Please follow the instructions carefully to register.  Once registered please allow 3 working days before using the service.  Ordering repeat medication will be possible but due to Covid - 19 outbreak we are still unable to have online booking for appointments.

Please note: The new service will not accept registration from patients under the age of 16y. Each individual patient must register with their own email address and mobile number. When registering you may be asked to provide ID at the practice.  However, if you previously used the Microtest online service you WILL NOT be required to do this.  It is important that you answer NO to the question 'have you received a letter from your practice'

 Want to join the PPG and help to make a difference? Speak to the reception staff for more information.


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

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Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 03/08/2022)

Contact Details

The Willows Medical Practice

Contact Telephone

02085 015051
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