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Have Your Say

Welcome to The Willows Medical Practice (Hainault)

Our Practice Ethos is to strive to deliver high quality, compassionate care and to put our patients first

On occasion we will use our text messaging service to provide information to patients.  We can also use this to obtain health information from you.  If you receive a text message claiming to be from the practice please feel confident in answering.  We would never ask anything other than basic information i.e. 'do you smoke' or 'do you drink alcohol'.  If you are in any doubt, please feel free to call us for confirmation. 

The covid vaccination programme is underway in Redbridge. As the vaccination programme gets underway we will invite patients who are eligible to have the vaccine to book their appointments.  


For now we ask our residents to help us deliver this effectively to those who need it most by doing the following:


  • wait to be invited for your vaccine – you will be contacted when it’s the right time to come forward so please don’t seek a vaccine before then;
  • act on your invite and make sure you attend your appointments when you arrange them;
  • and of course, stay safe by following all the social distancing and hand hygiene guidance, which will still save lives.


You can find out more about the vaccine here:  

Information about the coronavirus vaccine

Information about the Pfizer/BioNTech vaccine

Covid vaccination: guide for older adults

Covid vaccination: guide for older adults (PDF file)


 In view of the Coronavirus outbreak we are unable to allow appointments to be booked on line for the time being.  This service will resume as soon as possible

All prescriptions will be sent to Lloyds Manford Way, or your nominated pharmacy electronically.  Anyone coming to the surgery at the request of their GP should wear a face covering to be allowed into the doctors consulting room.  All patients need to report to the receptionist as usual.  Thank you for your co-operation.

During these tough times please do not ignore the signs of domestic abuse.  Please speak to one of our team if you are worried about your safety at home

Blood Testing

 King George Hospital and Queens Hospital no longer provide a phlebotomy service either at the hospitals or here at the Health Centre. This is the case for all General Practitioners.

General practice is not commissioned to offer a phlebotomy service but for the benefit of our patients we decided to provide appointments 2 days per week and this is provided by our Health Care Assistants. We can only do this at the cost of other routine appointments and we only have the capacity to offer just the 2 days.

NELFT have taken the contract to provide Phlebotomy services and their web site shows the clinics available and you can book direct with them via this site.  There will be a clinic within the Health Centre here in Manford Way 5 days per week.

We have a new patient online service to book appointments and order repeat prescriptions. To use this service you will need to re-register via the links below:

Please note when you register you will be provided with a New User ID and Password to log into the new service. Please follow the instructions carefully to register.  Once registered please allow 3 working days before using the service.  Ordering repeat medication will be possible but due to Covid - 19 outbreak we are still unable to have online booking for appointments.

Please note: The new service will not accept registration from patients under the age of 16y. Each individual patient must register with their own email address and mobile number. When registering you may be asked to provide ID at the practice.  However, if you previously used the Microtest online service you WILL NOT be required to do this.  It is important that you answer NO to the question 'have you received a letter from your practice'

 Want to join the PPG and help to make a difference? Speak to the reception staff for more information.


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

GDP Download our Privacy Statement

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 04/05/2021)

Contact Details

The Willows Medical Practice

Contact Telephone

02085 015051
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