We now have appointment slots available Online to pre-book for GP, Blood test and NHS Health Check.  They are released on a monthly basis based on capacity, however Online Electronic Consultation Service is available every working day for Medical and Non-Medical conditions. Those of you already signed up for 'Patient Access' will be able to book as usual.  For more information please see reception staff for those not yet signed.

Doctor's Surgery offer face to face and telephone triage appointments therefore it is extremely important for you to update us with your preferred telephone number.   

Please do not book for results on line.  Please call the surgery after 14:00 to secure your appointment via results line.  These non urgent results can be booked by calling reception. 

Please note: The Nurse and Health Care Assistant appointments will remain the same and can be booked up to 2-4 weeks in advance based on capacity. 

ENHANCED ACCESS

If possible please try to telephone reception before 11:00 am if you require a home visit. We cover IG6 and IG7 catchment area for home visit only.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

A self-referral can be made for our CTT team if needed by using the following link:

https://www.nelft.nhs.uk/services-bdhvrb-community-treatment-team/

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.

Chaperone

If you wish to have a chaperone present during your consultation please make the receptionist aware.  All our chaperones are trained and DBS checked.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.