We’ve partnered with QuantumLoopAI to bring EMMA to our surgery – an intelligent phone assistant that answers your calls instantly.
EMMA handles appointment requests, prescription queries, and routine enquiries in seconds. No queues. No hold music. No 8am phone rush.
Our reception team remains at the heart of our surgery. EMMA simply ensures you’re never left waiting to get through.
Call us during surgery hours and experience the difference.
What does this mean for you?
When you call the surgery, EMMA will answer straight away – no engaged tone, no hold music. Simply tell her what you need, and she’ll help with appointment requests, prescription queries, and more.
Why have we done this?
We know how frustrating it can be to wait on the phone, especially when you’re unwell or worried. EMMA ensures every call is answered instantly, so you’re never left waiting.
Will I still be able to speak to a person?
Absolutely. Our reception team isn’t going anywhere. If you need to speak to someone directly, just let EMMA know and she’ll connect you. EMMA is here to support our team, not replace them.
Is it safe?
Yes. EMMA has been designed specifically for the NHS and meets strict clinical safety standards. Your information is handled securely, and our clinical team reviews anything that needs their attention.